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“My Studies Expanded My Customer Service Horizons” – An Interview with Robert Frączek, VPU Graduate and Winner of the “Masters of Taste” Competition

Robert Frączek, a graduate of International Tourism at Vincent Pol University, shares how the knowledge and skills he gained during his studies paved the way for his success. In this interview, he reveals how his preparation for the “Masters of Taste” waiter competition and his passion for the hospitality industry led him to win the title of Waiter of the Year.

How did the knowledge you gained in Tourism and Hospitality Management at VPU help you prepare for the waiter competition?
Undoubtedly, without the knowledge I gained at VPU, I wouldn’t be able to captivate guests with a professional approach. The experience I acquired gave me confidence and still reassures me that my dedication contributed to restaurant customers trusting me and casting their votes for me in the competition.

What motivated you to participate in the waiter competition? Was it always your goal, or did it arise during your studies?
Participating in the competition wasn’t a direct goal of mine, nor is it connected to my time at university. It was actually a spontaneous decision by my wonderful guests, who nominated me for the competition without hesitation.

What skills you gained during your studies proved to be the most valuable in the hospitality industry?
The most valuable skills I gained include knowledge about the functioning of restaurants — the basic yet crucial division of roles and responsibilities. Moreover, I learned to understand guests’ expectations, which helped me better anticipate their needs.

Did completing the tourism and recreation program at our university impact your approach to customer service in the restaurant?
Completing my studies broadened my horizon in customer service, and the knowledge I gained allowed me to refine my skills.

What was the biggest challenge during the competition, and how did you overcome it?
The biggest challenge during the competition was keeping the full attention of the audience on me. I felt a certain amount of pressure and responsibility. I couldn’t afford even the smallest mistake.

Do you plan to continue developing in the hospitality industry, or are you more drawn to tourism?
I’m definitely staying in the hospitality industry. It’s undeniable that this is my true passion. I started working in this sector before beginning my studies, and it brings me great satisfaction. Every day, I meet new people with different personalities and characteristics. Every day brings something new.

How did the waiter competition impact your approach to work and your future career?
I treated the competition as a personal challenge. I wanted to see how much customers appreciate my dedication and work. The recognition I received gave me a fresh burst of energy. Every day, I welcome guests with good vibes and strive to improve and reach perfection.

What advice would you give to Tourism and Hospitality Management and International Tourism students who are thinking about developing their skills in the hospitality industry?
My advice to students is to constantly develop themselves. Listen to the needs of your guests, greet them with a smile, and always remain true to yourself – people value authenticity.

Are there any common traits between working as a waiter and managing in tourism that have helped you in both areas?
The common traits between being a waiter and managing in tourism are, most importantly, precise planning and time management. It’s also helpful to know key tourist points in the area, be aware of cultural events, and have knowledge of the local history and geography.

What are your plans for the future after winning the competition? Has this victory opened new career opportunities for you?
It’s probably too early to draw such conclusions. The win brought me a lot of joy. I’m continuing my work at the restaurant, and as for what’s next – time will tell.

interview by Edyta Pać

photographs, private archive Robert Frączak

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